Privacy Policy

This Privacy Policy is meant to help you understand the types of information we collect via our websites and to describe how we use, maintain, protect, and disclose any personal information that we collect from you. This Privacy Policy describes how Signature Science, LLC may use, maintain, protect, or transfer certain types of personal information in the provision of our Products and Services. Our Privacy Policy also describes the controls we provide to you to manage the use of your personal information. 

Protecting the privacy of personal information is very important to Signature Science, LLC’s business. Personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including names, addresses, and emails. 

The following information explains the Privacy Policy and practice for Signature Science, LLC (the “Company”, “We”, “Our”) regarding website-derived data security and use but shall not be interpreted as a contract of any nature, either stated or implied. 

The terms in this Privacy Policy are additional to any terms and conditions of use contained within the Website Use Terms and Conditions or applicable End User License Agreement for products downloaded via Company-controlled websites. In the instance of a conflict of terms between this Policy and the Website Use Terms and Conditions, the terms of this Policy shall prevail. In the instance of a conflict of terms between this Policy and an End User License Agreement, the terms of the End User License Agreement shall prevail. 

The Company reserves the right to amend this Privacy Policy statement at any time without notice. 

Note that this Privacy Policy only applies to pages controlled by the Company on any of its various websites. The Company may have links to websites operated by third parties. When a user moves via such links to another website, this policy will not apply.

The Company protects our records and any personal information that is collected and retained through a user’s use of Company-controlled websites in compliance with applicable U.S Federal, state and local law. 


This Policy and its implementing instructions, practices, and procedures shall apply to all persons who use the Company websites (“you”, “User” or “Users”).

User Understanding and Use Agreement

By accessing or using our Products or Services, or by transmitting information to us by email or other electronic means, you accept our policies, procedures, and practices described in this Privacy Policy. If you do not agree with our policies, procedures, and practices as described, you can choose not to access or use our Products or Services (including our websites) or not to transmit Personal Information to us.

What Are Your Options as a User of this Website or Our Products and Services?

If a User has questions about this Privacy Policy or the practices of this website, or if the User wishes to access or request deletion of their information, they should contact the Company via the Contact Us link on this website.

Alternatively, the User can write to us at the following address: Signature Science, LLC, 1670 Discovery Drive, Charlottesville, VA 22911 attention: Legal Department – Website Privacy Policy. Any person with a disability that prevents or restricts them from accessing this Privacy Policy through the website may request a copy of the Privacy Policy at that email or postal address.

We will not discriminate against any User for exercising any of the privacy rights enabled by this Privacy Policy.

As a User, you can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies some parts of our website may not be accessible or may not function properly.

This website is not intended to reach out to the international community. However, with respect to the processing of your personal data which falls within the scope of the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of alleged infringement. Prior to lodging a complaint, where feasible, please contact us and allow us to attempt to resolve the issue. For more information regarding the contact details of the relevant supervisory authority, please visit the European Data Protection Board website.

Promotional Offers from Signature Science, LLC
Signature Science, LLC may use your account information (e.g., your email address and your transaction history) to promote our Products and Services or those of our business or research partners if you “opt-in” to this option. Note that you may not be able to opt out of receiving certain Service-related emails, such as communications about orders, billing, legally required product communications, account creation, registration, and policy updates. 

What Data Do We Collect?

We may collect several types of personal information from and about Users of our website and of our Products and Services, including:

  • Account or Contact Information
  • Computer and Device Information

Some of this personal information is collected through voluntary submissions of information, some of it is collected or received in the course of us providing website content, and some through our Products and Services.
The types of personal information we collect are defined in greater detail below:

Account or Contact Information
You must provide certain personal information when you make a purchase of our Products and Services in order for us to administer our relationship with you, provide such Products and Services, and respond to inquiries. You may also be required to provide certain information when you create an account to access certain portions of our website. This information may include your name, email address, shipping address, phone number, credit card or other payment information. Your account information may also include records and copies of any correspondence with you and details of any transactions you carry out through our Products and Services, such as logging a support and maintenance ticket.

Likewise, if you contact the Company via this website, we may collect the e-mail address and contents of the message, including audio, video and graphic information formats sent. This may be to respond to the User, to address issues identified, to further improve the Company website or to forward your message to another agency for appropriate action.

The Company does collect personal information directly from individuals who volunteer to complete forms or participate in surveys, in order to deliver the services requested. The Company will only collect, retain, and use personal information where it is believed to be essential to administer Company business and to provide products, services and other opportunities requested by our customers.

Computer, Device, and Browsing Information
As you interact with our Products and Services online, including this website, our web host may use automatic data collection technologies to collect certain information about your computer or device, as well as your browsing actions and usage patterns. 

The information from any such web logs is not personally identifiable, and no attempt will be made by the Company to link it with the individuals that browse Company-controlled websites.

This data may include:

  • Details of your visits to our Services, which could include:
    • the content that you access and use on the website or through your use of our Products and Services;
    •  the external sites that referred you to our Services; and
    • the external sites that you visit by clicking on a link on
  • Information about your computer or device and internet connection, which could include:your IP address or other device ID;
    • your operating system;
    • location information;
    • the date and time of your visit to the website or use of our Products and Services; and
    • your browser or device type.

The technologies used for this automatic data collection may include cookies. Blocking cookies may reduce the functionality of a website or prevent access, depending on the browser options selected.

Aggregated Information
We may aggregate information we collect or receive about customers and Users of the website and our Products and Services for quality, regulatory, and internal business purposes to improve our products and data quality. 

How Do We Use this Information?

User input is used to improve the content of Company web services and to help us understand how people are using our web pages and Products and Services.

We will not share personal information with any third parties for the purposes of marketing unless we have express consent. The Company will not sell or rent our subscribers’ information to any outside company or organization. The Company does not reveal specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law.

Linking Policy

Company websites may contain links to external websites and pages containing information created and maintained by public and private organizations. The inclusion of a link to an external website is not intended as an endorsement of any product or service offered or referenced on the linked website, the organizations sponsoring said website, or any views that might be expressed or referenced in the website. Links to external websites and pages may be removed or replaced at any time without notice

Where we provide links to websites of other organizations or give you access to applications, software, or products provided by third parties, this Privacy Policy does not cover how that third-party processes personal information. Please understand that those third-party sites and products may have different terms of use and privacy policies. We are not responsible for the privacy practices of any third-party sites and products. We are also not responsible for the terms of use you may be required to agree to in order to use third-party sites and products.

How Do We Keep Personal Information Secure?

We are committed to protecting the security of the information we collect, and our website host takes reasonable physical, technical, and administrative safeguards to help prevent unauthorized upload, removal, or alteration of data, to ensure that this service remains available to all Users and protect personal information from unauthorized or inappropriate access or use. It is your responsibility to protect the confidentiality of your passwords, account information, and any other access features associated with your access or use of the website or our Products and Services, as well as to adhere to any applicable Terms of Use or other contract between us and you or your organization.

Retention of Collected Information

We may retain collected information even after you remove it from the website, our Services, or our Products, to comply with applicable law, to resolve disputes, to enforce any rights in connection with the website, our Services, or our Products, and to use as provided in this Privacy Policy, the Terms of Use, or an applicable contract between us and you or your organization. How long we retain specific personal information varies depending on the purpose for its use and we may delete or retain your personal information in accordance with applicable law.


Neither the Company nor any of its employees warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or outdated. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

Reference herein to any specific commercial products, processes or services by trade name, trademark, manufacturer, or other mark does not constitute or imply its endorsement, recommendation or favoring by the Company. The information and statements contained on this site shall not be used for the purposes of advertising, nor to imply the endorsement or recommendation of the Company.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. We will post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our Users’ personal information, we will notify registered Users by email to the email address specified in their account. If you would like to receive this notification, you are responsible for ensuring we have an up-to-date, active, and deliverable email address for you. You are also responsible for visiting this Privacy Policy from time to time to check for any changes. All changes are effective immediately when we post them, and they apply to all access to and use of the website and our Products and Services from that point onward. Your continued access to or use of the website, Products or Services represents your acceptance of any such changes made to our Privacy Policy.

Version: 8/18/2021